FAQs

We are a small boutique property which means we can deliver our entire offering while meeting all Government Covid-19 health and safety guidelines. From May 1st 2022 we do not require a vaccine certificate to enter the facilities.

We’re open 7 days a week. We’ll close on 24 December at 11 am and reopen on 26 December at 3 pm.

Reception hours are from 8 am to 9 pm.

Maruia Hot Springs is proud to provide bathers with an authentic, natural and pure thermal mineral water experience. Immerse yourself in geothermal waters that have naturally risen to the earth’s surface on our site for centuries. There are 4 natural hot pools, Steam room, Dry Sauna, Infrared Sauna, Thermal showers, Cold plunge pool, and Zen lounge. Please refer to Experience for more information.

The temperature of the pools varies from 42°C to 38°C depending on the pool and the time of the year. We control the amount of geothermal hot water entering each pool and let ambient temperature do the rest. In summer cold water Is increased to allow the pools to cool further for the comfort of guests.

The resort accommodation check-in starts at 3 pm. The check-out is at 10 am. You have unlimited access to the bathing facilities from check-in until 3 pm on the day of the check-out at 10 am. The mineral pools are open all night for your convenience.

With general admission for $49, you may enjoy the facilities for up to 3 hours. The day retreat pass allows you to stay the whole day from 8 am until 9 pm. If you are staying overnight the check-in starts at 3 pm and you may stay until 12 pm on the day of your check-out.

All our rooms are newly renovated including the bathrooms. The rooms are equipped with a kettle, cups, glasses, and mini fridge. Please enjoy the complimentary house-made teas, coffee and milk. Our Superior Garden view rooms are also equipped with a Nespresso coffee machine and TV (we encourage our guests to fully relax and enjoy our remote location without phone coverage, internet or TV. Therefore, the only room type with a TV are Garden view rooms).

All towels and robes are prepared for you in the room.

No. There is a shared toilet block for the campground. Showers are available by the hot pools. There are no cooking facilities in the glamping pods, nor in the campground due to high fire risk. All our guests are more than welcome to dine in our restaurant or order a platter in one of the lounges or at the deck. All towels and robes are prepared for you in the glamping pod after checking in.

Maruia Hot Springs is an off-the-grid eco-resort. The whole resort is powered by hydropower and therefore all of our campsites are unpowered.

Our resort including the campground is part of The Department of Conservation land and therefore dogs are not allowed in our campground or on the river bank and trails. If you are coming with your dog, you may camp in our main parking lot by pre-arrangements.

Our wellness program is included in all our overnight stays. Our complimentary wellness calendar contains wellness activities for our guests to enjoy during their stay. Included are our guided ‘signature sauna infusion’ with homemade treatments, daily wellness, yoga & meditation classes and a guided nature trail walk. Bookings of activities are essential. Make sure to pack your yoga pants, swimsuit, jandals and suitable walking shoes.

Given our remote location WiFi is available via satellite and is available for purchase online on your device. Please note there is no phone coverage in our resort.

Yes, our restaurant is open for breakfast between 8 – 10 am, lunch between 12.15 – 2 pm and dinner from 6 pm. Dinner bookings are essential. Snacks and beverages are available throughout the whole day. You may find the menus here.

Yes, our menus cater for most dietary requirements – gluten-free, dairy-free, vegetarian & vegan. Please inform us of any specific allergies ahead of time so our chefs can make sure they meet your requirements.

Yes, our café is closed. We do not sell any takeaway coffee or snacks

Our business has been completely cashless since September 2021. We accept a majority of credit and debit cards (incl. Amex),

Depending on your medical condition, we do recommend that you obtain medical advice from your doctor before entering the pools, to ensure that it is suitable and recommended for you. If in doubt, contact a manager for their opinion.

No, unfortunately, we do not have disabled access to any of our hot pools.

Yes, we do. The 45-minute private spa experience comes with bubbles & chocolate and fresh towels. You may hire the pool for $75pp. Or if you are staying with us overnight you may book the private spa for extra $45pp.

The hot mineral spring waters flow from a natural filtration geothermal spring under its own pressure, from where it is pumped to the pools through a pipe that goes across the river. The water that surfaces is estimated to have been deep within the Earth for more than 100 years. The water rises to the surface under its own pressure at a temperature of approximately 54-60°C.

Maruia Hot Springs is a sulphur spring with a pH of 7.3. The water contains a range of naturally occurring minerals, other than sulphur it also has calcium, magnesium, potassium and many others. The gentle aroma surrounding the pools comes from the sulphur content. For more information refer to the Mineral Content page.

There is up to 500,000l of fresh water per day flowing through the pools. So our guests are always sitting in the fresh water in our pools. Our water is untreated, no nasty chemicals.

Black/white Algae can be seen in our pools; these algae are the formation of the minerals and harmless bacteria that the natural hot water is full of. It forms in the process of the water’s cooling stage. The algae are good for the human body, we encourage you to rub it on your skin as they are known to soften and revitalize. Algae benefits also extend to inflammation and pain relief. Algae contains anti-inflammatory compounds like omega-3 fatty acids and chlorophyll. The algae are also part of the superfood group, they have the same properties as Spirulina.

The Algae in the pools are the evidence of Non Treated (Chlorinated) water from the hot springs source.

In Japan, the algae are called “Yu no Hana” (the flower of Hot Springs) and dried algae are sold in the sachet for the bathers as a souvenir for the Hot Springs visit! It is used for bathing at home.

• improves sleep
• reduces stress & anxiety
• improves circulation
• helps with arthritis and sore muscles and joint

Refer to the Mineral Content page

The minerals in the water can tarnish jewellery and loosen stones. However yellow gold is generally fine, we recommend taking all jewellery off before entering the hot pools.

The mineral water can give swimwear a slight discolouration. For this reason, we do recommend that guests bring darker-coloured swimwear.

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We recommend that pregnant women are cautious when bathing in hot mineral water and only soak in lower temperature (38°C) hot pools while ensuring a high intake of fluids and breaks between. We do not recommend to pregnant women to bathe in pools above 40 °C. Some pregnant women choose to only soak their feet and/or have lots of breaks so they avoid overheating their bodies. As all pregnancies are different please consult with your midwife/Dr before arrival.

For pregnant women who’d like to enjoy therapy, we do offer pregnancy massages and facials.

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Towels, robes and lockers are available for our guests staying in our rooms, glamping pods & day retreats.

Anyone can hire towels, robes or lockers at reception for an extra charge of $18 for all three. Towel/$6, locker/$5, bath robe/$12. We take car keys as a deposit for locker keys. Your car keys are safe with us. 🙂

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Due to our location, we have no control over the natural fauna found in Lewis Pass. Sandfly repellent is available for purchase in reception and complimentary sandfly repellent is available by the hot pools (next to the water station). Please note that sandflies are active throughout the warm days. There are no sandflies at night when it rains or in the winter season.

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